Shipping and Return Policy
Shipping & Return Policy
We want your order to arrive safely and on time. Below you'll find all the information you need about shipping, delivery, and our returns policy.
Shipping Information
We currently ship within the United Kingdom only. For international orders, please contact us at info@longevium.co.uk
1–2 working days (Monday–Friday, excluding bank holidays)
2–4 working days after dispatch
Calculated at checkout
Once dispatched, you'll receive a confirmation email with tracking information where available. If your order hasn't arrived within 7 working days of dispatch, please contact us at info@longevium.co.uk
Returns Policy
Because we sell food products and dietary supplements, our returns policy follows UK hygiene and safety regulations.
May be returned within 14 days of delivery for a refund. Items must be sealed, in original packaging, and in resalable condition. Return shipping costs are your responsibility unless the item is faulty.
Cannot be accepted for hygiene and safety reasons, unless faulty or damaged.
Faulty or Damaged Items
If your order arrives damaged, incorrect, or faulty, contact us within with your order number, description of the issue, and clear photos. We'll offer a replacement or full refund, including return shipping costs where applicable.
How to Return
Contact us at info@longevium.co.uk with your order number and reason for return before sending anything back. Returns sent without prior approval may not be accepted.
Refunds
Approved refunds are processed within 5–10 working days and issued to your original payment method.
Questions? Contact us at info@longevium.co.uk