Terms & Conditions
Last updated: 11 September 2026. These terms are provided by Longevium and should be reviewed by a qualified adviser before relying on them.
1. Who we are
Longevium (“we”, “us”) sells Organo™ Ganoderma-infused coffees, teas and related products through longevium.co.uk. We are based in London, United Kingdom. Contact: info@longevium.co.uk.
2. Orders and payment
An order is accepted when we send you an order confirmation email. Prices are in pounds sterling and include VAT where applicable. Payment is taken at checkout through WooPayments or Stripe; we never see your full card details.
3. Subscriptions
What you agree to. When you choose “Subscribe” on a product, you agree to receive that product repeatedly at the frequency you selected (every month or every two months) and to be charged for each delivery automatically until you cancel.
Price. Subscription boxes are priced 10% below the one-time price shown on the product page at the time of each renewal. Delivery within the UK is free on subscription orders. If we change a subscription price, we will email you at least 14 days before the change takes effect and you may cancel before it applies.
Renewals. Your first box is charged when you place the order. Each renewal is charged automatically to the payment method saved at checkout on the renewal date. We send a reminder email before each renewal.
Cancelling and pausing. You can cancel at any time from My Account → Subscriptions, or by emailing us. Cancellation stops all future renewals; boxes already paid for will still be delivered. You may also pause your subscription from My Account and restart it later.
Failed payments. If a renewal payment fails we will retry it and email you. If it still fails, the subscription is placed on hold until you update your payment method. You are never charged twice for the same renewal.
4. Delivery
We deliver within the UK. Orders are processed within 1–2 working days and normally arrive within 2–4 days of dispatch. One-time orders of £99 or more qualify for free delivery; other one-time orders pay the delivery charge shown at checkout. Full details are on our Shipping and Returns page.
5. Your right to cancel and returns
Under the Consumer Contracts Regulations 2013 you may cancel an order, or the first delivery of a subscription, within 14 days of receiving it, for any reason. Because our coffees, teas and supplements are food products, this right does not apply to items whose seal has been broken after delivery. Unopened products may be returned within 14 days for a refund; return postage is at your cost unless the product is faulty. Faulty or damaged items must be reported within 48 hours of delivery.
6. Products
Our products are foods and beverages. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Ingredient and allergen information is shown on each product page.
7. Complaints and law
If something goes wrong, email info@longevium.co.uk and we will respond within 5 working days. These terms are governed by the law of England and Wales, and nothing in them affects your statutory rights.